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Hardware Verification Failed

Polyguard runs a quick check on your phone to make sure it’s safe to use. If this fails, it usually means the device doesn’t meet the security standards needed for verification.

Here’s what that looks like:

  • iPhone: Hardware verification can fail if the phone has been modified (for example, jailbroken) or is running an unofficial version of iOS. Make sure your iPhone is up to date and running the latest Apple software.
  • Android: Hardware verification can fail if the phone has been changed from its original setup (for example, “rooted” or running custom software), the software is out of date, or the phone is not certified by Google Play Protect. Play Protect certification basically means the phone has passed Google’s security checks. Most new Android devices from major brands like Google Pixel and Samsung Galaxy are certified.

What you can do:

  1. Update your phone to the latest software version.
  2. If you’re on Android, check if your device is Play Protect certified in your Google Play settings.
  3. If your phone has been modified (jailbroken, rooted, or using unofficial software), hardware verification won’t work — you’ll need to switch to a supported device.

Summary: Hardware verification keeps Polyguard secure. Update your phone or use a supported device if you run into this issue.