Biometric Scan Failed

The scan can fail if the app can’t clearly detect or confirm your face. Follow the steps below to fix it:

• Move to a bright room without glare or heavy shadows.
• Hold the phone steady and keep your face centered in the frame.
• Keep the phone at eye level, about an arm’s length from your face.
• Remove sunglasses, hats, or masks that cover your face.
• Make sure your phone’s software is fully updated.

If the scan still fails, you will need to contact support.

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Summary: Good lighting and updated software usually fix biometric scan issues. If it still fails, reach out to support.